Customer Service Agent, Insurance Operations


The challenges that await you: 

  • Responding to various requests regarding our products; 
  • Informing brokers on how to obtain a distribution contract; 
  • Responding to all benefit processing requests on the front line; 
  • Accompany brokers, firm employees or plan administrators in navigating our extranet platform; 
  • Respond to requests made by insureds, brokers and firm employees (documents, payments, forms, etc.); 
  • Provide information on the status of life, disability and critical illness claims; 
  • Validate and verify online sales; 
  • Validating and verifying online sales; Making changes to client files, such as address changes; 
  • Perform all other related duties assumed by Customer Service. 

Your talents: 

  • Empathy and very close attention to customer needs; 
  • Ability to assist customers in resolving their problems and, if necessary, to follow up; 
  • Maintaining a climate of trust with internal and external clients; 
  • Professionalism in speaking and writing; 
  • Speed of execution; 
  • Ability to work in a team environment; 
  • Ability to work under pressure. 

Your expertise and assets: 

  • College degree or relevant experience; 
  • Bilingualism (essential); 
  • Two to three years of experience in customer service; 
  • Proficiency in Microsoft Office software. 
This position is part of the certification unit represented by the Humania Assurance Employees Union (CSD).


  • The work week is 35 hours, from Monday to Friday, on a rotating schedule from 8 a.m. to 5 p.m. (7 hours/day). Training is given at the office two or three days a week (for about two months). Afterwards, our work-from-home policy allows you to work from home on the days you wish, according to certain criteria. 

Customer Experience

Collaboration is in our hearts! Always in a caring mode, we are a dynamic gang that plays a crucial role in our relationships with clients. We enjoy the challenges of customer service and the tangible opportunities for growth that this role offers, e.g. gaining knowledge in multiple lines of business.

Interested in this position?

Send us your resume

Note that our offices are located in Saint-Hyacinthe.

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