Reporting to the Senior Director of Insurance Operations, the position holder plays a strategic role within our company, both in terms of our brand image and the evolution of the claims team. This is an exceptional opportunity to contribute to an organization that is constantly evolving, meeting market needs with agility and innovation.
As a leader, you will oversee all activities related to the settlement of individual and group insurance benefits for our health, life, and living benefits insurance products. You will also be our expert advisor, conducting market surveillance and representing the company in disputes, while sharing your expertise at events as a specialized insurance speaker.
Specific Tasks:
- Positively influence the company's brand image and contribute to the evolution of the claims services
- Supervise a team of five coordinators to ensure smooth settlement activities
- Create a distinctive employee experience through your interpersonal qualities
- Identify improvement opportunities and optimize our customer services
- Implement innovative processes to ensure service quality
- Support your teams in recruitment, training, development, and performance review
- Manage financial aspects while aiming for productivity and efficiency
- Cultivate strong relationships with reinsurers and other external partners
- Maintain an agile operational structure to integrate new products and partnerships
- Communicate and embody the company's mission within your team
- Collaborate with various internal teams to ensure regulatory compliance
Qualifications and Technical Skills:
- Bachelor's degree in Business Administration or any other relevant field
- Minimum of 10 years of experience in insurance
- Minimum of 5 years of experience in leadership role
- Proficiency in MS Office suite
- Bilingual (French and English); you will be in contact with English-speaking clients and partners in the course of your duties, both written and verbal.
The Ideal Candidate:
This candidate is a dynamic leader with excellent communication skills and inspiring leadership qualities. They excel in prioritization and possess a strategic vision that allows them to manage multiple initiatives simultaneously. Their commitment to service and high ethical standards, combined with their experience in change management, make them an asset in evolving environments. They are versatile, adaptable, results-oriented, and maintain excellent interpersonal relationships. In summary, they embody a leader capable of guiding teams to success in diverse environments.
Join our team and contribute to shaping the future of our company while advancing your career in a stimulating and rewarding environment. Join us today and be part of a team passionate about innovation and delivering quality customer service.
Note: The masculine gender is used in this text as a neutral gender.